Bad customer service

Apple & FedEx

15/02/10 11:15 Filed in: Rant

I am underwhelmed with the level of service at Apple and FedEx

I bought Aperture 3 at the Apple Store on February 10th.
I paid for 2 day delivery.
It is now February 15
It may be delivered today

Service type
FedEx 2Day Service - Indirect Signature Required

Weight
1.0 lbs/.5 kg

I can not understand how FedEx plans their 2 day delivery:

Feb 15, 2010 07:48
On FedEx vehicle for delivery
PUEBLO, CO

Feb 13, 2010 05:57
At dest sort facility
COLORADO SPRINGS, CO

Feb 13, 2010 04:57
Departed FedEx location
MEMPHIS, TN

Feb 12, 2010 22:36
Arrived at FedEx location
MEMPHIS, TN

Feb 12, 2010 15:38
Departed FedEx location
INDIANAPOLIS, IN

Feb 12, 2010 03:15
In transit
INDIANAPOLIS, IN

Feb 12, 2010 02:08
Arrived at FedEx location
INDIANAPOLIS, IN

Feb 11, 2010 06:45
Departed FedEx location
OAKLAND, CA

Feb 11, 2010 01:40
Arrived at FedEx location
OAKLAND, CA

Feb 10, 2010 20:27
Shipment information sent to FedEx

Feb 10, 2010 16:45
Left FedEx origin facility
RANCHO CORDOVA, CA

Feb 10, 2010 16:17
Picked up
RANCHO CORDOVA, CA

When I order from Amazon 2 day delivery
I always receive my merchandise in 2 days

Tags: apple, FedEx, Bad customer service